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I would inspect the furniture from top to bottom before signing that form., Also, take photos of damaged parts in case you need to provide proof later on. You can edit this from the Language string resources admin panel. Upon notification at the store level that there is a concern with the mattress set, the customer will be provided at no cost a pre-inspection kit that will include a string with clips and an instruction form. You may download, print, and copy Content for personal, noncommercial purposes only, provided you do not modify or alter the Content in any way, delete or change any copyright or trademark notice, or violate these Terms & Conditions in any way. RETURN POLICY:If a customer wants to return part or all of their merchandise for any reason other than damages or defects, they must contact Customer Service within 3 days after delivery and arrange for immediate pick up of merchandise being returned. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND BADCOCK. Badcock's Economy Furniture Store, Inc. makes no claims as to the renewability of the Extended Service Protection. No failure to exercise, partial exercise of, or delay in exercising any right or remedy under these Terms & Conditions shall operate as a waiver or estoppel of any right, remedy, or condition. Please note that these communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us. We will help you get needed replacements as quickly as possible. Determine the acceptable condition of the item. Badcock will be included in Franchise Group's financial results for about one month of fiscal year 2021 and will not have a material impact on fiscal year 2021 results. Area rugs can only be replaced during the warranty period, pursuant to the manufacturer's written warranty. Service 2 Value 2 Shipping 1 Returns 2 Quality 1 View ratings trends Sitejabber's sole mission is to increase online transparency for buyers and businesses 2-3 days from delivery date: If a customer returns an item for any reason other than defective, they will receive full credit for merchandise reselection or will be required to pay a 25% restocking fee if they request a refund. ". It is strongly suggested our customers purchase one of our mattress protectors (sold separately) to protect their investment and warranty.The warranty period on replacement bedding reverts back to the original purchase date. Step 3: Pick the right return policy clauses. Therefore, if I am not home and did not cancel my delivery within the time specified, I will be charged a $39.95 redelivery fee. No refund will be given to the customer if the exchange difference is less. In the case of notices Badcock sends to you, you consent to receive notices and other communications by Badcock posting notices on the Site, sending you an email at the email address listed in your profile. We've got a whole catalogue of beautiful living room, bedroom, bathroom, and outdoor pieces to save you big on furniture this season. When picking up your merchandise, please bring your ID and proof of purchase. Pricing Information and Availability Badcock cannot confirm the price or availability of an item until after your order is placed. We may limit the Site's availability, in whole or in part, to any person, geographic area or jurisdiction we choose, at any time and in our sole discretion. The payment for your account couldn't be processed or you've canceled your account with us. A representative will then call you while the delivery men are still there to discuss a resolution. Make any commercial use of the Site or its Content, including making any collection or use of any product listings, descriptions, prices, or images; download, copy, or transmit any Content for the benefit of any other merchant; use or attempt to use any engine, software, tool, agent, data, or other device or mechanism (including browsers, spiders, robots, avatars, or intelligent agents) to navigate or search the Site other than the search engine and search agents provided by Badcock or generally publicly available browsers; frame, mirror, or use framing techniques on any part of the Site without Badcock's express prior written consent; make any use of data extraction, scraping, mining, or other data gathering tools, or create a database by systematically downloading or storing Site content, or otherwise scrape, collect, store, or use any Content, product listings, descriptions, prices, or images, except pursuant to the limited license granted by these Terms & Conditions. Most and Least Reliable Refrigerator Brands, Most Reliable Central Air-Conditioning Systems. For specifics related to the delivery process, please view Planning your Delivery, or contact your nearest store for assistance. Providing any untruthful or inaccurate information is a breach of these Terms of Use and may result in cancellation of your order. As a condition of your use of this Site, you warrant to Badcock that you will not use the Site for any purpose that is unlawful or prohibited by these Terms & Conditions. No, Badcock Home Furnishing & More does not offer order tracking. Order Acceptance and Billing You represent and warrant that you have the right to use any credit card or other means of payment that you provide to us. For online purchases, we estimate a 7-14 day delivery timeframe that is dependent upon product availability and scheduling capacity. BY ACCESSING OR OTHERWISE USING THE SITE YOU AGREE TO THESE TERMS & CONDITIONS.If at any time you do not accept all of these Terms & Conditions, you must immediately stop using the Site. Badcock ranks 168th among Furniture sites. We sell Products for childrens use; however, these Products are intended for sale to adults. Accessing, downloading, printing, posting, storing, or otherwise using the Site or any of the Content for any commercial purpose, whether on behalf of yourself or on behalf of any third party, constitutes a material breach of these Terms & Conditions. If any provision of these Terms & Conditions is held invalid, illegal or unenforceable, the validity, legality and enforceability of the remaining provisions will not be affected or impaired. (Value City Furnitures return policy says customers must notify store personnel of damage within seven days after delivery.) Another potential downside: Some online retailers, such as Coleman Furniture, require customers to return items in their unused condition and original packaging or equivalent in order to qualify for a refund or store credit, which can be a real challenge if youve already assembled furniture or thrown away the packaging materials. If I am not available to receive this phone call from customer service, a message will be left guaranteeing delivery for the next day. THIS ALLOCATION IS AN ESSENTIAL ELEMENT OF THE BASIS OF THE BARGAIN BETWEEN YOU AND BADCOCK. Meanwhile, Wayfair offers customers free standard shipping on orders of $35 or more, and it charges a flat shipping rate of $5 on orders less than $35. Wasted 2 months waiting on replacement was gonna spend another $1000 in their store for a dining room set. BEDDING POLICY: A one-time 30-day comfort reselection of equal or greater value will be allowed if a mattress encasement or mattress protector was purchased at the time of sale. RETURN POLICY: If a customer wants to return part or all of their merchandise for any reason other than damages or defects, they must contact Customer Service within 3 days after delivery and arrange for immediate pick up of merchandise being returned. Badcock will be entitled to use, reproduce, disclose, publish and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. 3. The Site is intended for use by individuals 13 years of age or older. Notice shall be deemed given (i) 24 hours after the notice is posted on the Site or an electronic message is sent, unless the sending party is notified that the message did not reach the recipient, or (ii) in the case of mailing, two days after the date of mailing. The entering of any amount of personal data, such as log-in credentials, passwords, ISP account information and photos on these items, regardless of the extent, will remove the item from like-new status and render them ineligible for the normal return policy, including the 1-day return policy. THE MAKING OF CLAIMS OR RESOLUTION OF DISPUTES PURSUANT TO THIS AGREEMENT SHALL BE IN YOUR INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. In that scenario, you may have to get the return back to the store or to its warehouse yourself (though some stores will come pick up a return if its too large to ship back easilysometimes free, sometimes for a fee). Any person or entity who interacts with the Site through the use of crawlers, robots, browsers, data mining or extraction tools, or other functionality, whether such functionality is installed or placed by such person or entity or a third party, is considered to be using the Site. He married Sarah Deneson on 1 December 1681, in Milton, Suffolk, Massachusetts Bay Colony, British Colonial America. They may be more reasonable given that you're not in bankruptcy, but don't hold your breath. No refund will be given to the customer if the exchange difference is less. Bedding must be free of soiling and stains and have proper center support if either a queen or king size, otherwise the manufacturer's warranty is voided. use any meta tags or any other hidden text utilizing Badcock's name or marks; misrepresent the identity of a user, impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the Site, or express or imply that we endorse any statement you make; conduct fraudulent activities on the Site; (i) violate or attempt to violate the security of the Site, including, without limitation: (i) accessing data not intended for you or logging onto a server or an account that you are not authorized to access; (ii) trying to change the behavior of the Site; (iii) attempting to probe, scan, or test the vulnerability of a system or network, or to breach security or authentication measures; (iv) attempting to interfere with service to any user, host, or network, including, without limitation, via means of submitting malware to the Site, overloading, "flooding," "spamming," "mailbombing," or "crashing"; (v) forging any header or any part of the header information in any email or posting; or (vi) forging communications on behalf of the Site (impersonating the Badcock website) or to the Site (impersonating another user); send unsolicited or unauthorized email on behalf of Badcock, including promotions and/or advertising of products or services; tamper with the Site or use or attempt to use any device, software, routine, or data that interferes or attempts to interfere with the working or functionality of the Site or any activity being conducted on the Site; use the Site to defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of others, including others' privacy rights or rights of publicity; harvest or collect personally identifiable information about other users of the Site; restrict any other person from using the Site (including, without limitation, by hacking or defacing any portion of the Site); reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes any portion of, use of, or access to the Site; modify, adapt, translate, reverse engineer, decompile, or disassemble any portion of the Site; or. The best way to protect yourself from getting stuck with a damaged product is to inspect the furniture when you receive it, and to alert the delivery people and retailer of any damage right away. Badcock may at any time: (i) modify or discontinue any part of the Site. How do I track my package from Badcock Home Furnishing & More? performing their return through an RMA) 4. Not happy with your purchase? BY ACCESSING OR OTHERWISE USING THE SITE, YOU UNCONDITIONALLY AGREE TO FOLLOW AND BE BOUND BY THESE TERMS & CONDITIONS.