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An order will also be cancelled if the billing address details don't match the details your bank has on record. Intellectual property rightsUnless otherwise specified the intellectual property rights in the contents of all the pages in this website, are owned or licensed to the Seller (or a member of its group of companies), or are used with permission from the owner. such as a change of address or change in your marketing preferences); to analyse, and improve, the use of our Website, App and retail offering, including how you move around our Website, App or retail stores; to administer any competition run by the Group. Acceptance of your order and formation of a contract of sale between you and Adidas will not take place unless and until you receive confirmation that the Marketplace Product(s) have been shipped to you. Customer Returns, Unit B, Brook Park East, Shirebrook, NG20 8RY, Returns Department - Game Retail Limited, Unity House, Telford Road, Basingstoke, Hampshire, RG21 6YJ, Gul Watersports Ltd., Stadium House, Aspen Way, Yalberton Industrial Estate, Paignton, Devon, TQ4 7QR, Sports Directory, Unit 5 Butterly Avenue, Questor, Dartford, Kent, DA1 1JG. Safety warningPhysical activities can be hazardous. Join a personal shopper and pull some of the hottest looks of the season, expertly tailored to suit you. If you choose to do this, please contact ushere or write to us by post at:Customer Returns Unit B Brook Park East Shirebrook UNITED KINGDOMNG20 8RY. ADD TO BAG:Select the product(s) you want to buy from the Website (including the size, colour (where applicable) and the quantity (the default will be one (1) unit and there is a limit of ninety nine (99) units per item. Adidas do not refund Marketplace Product(s): obtained from a source other than the Website; that have been damaged by abuse or negligence (e.g. return the defective item and claim a refund (but note that if you have had the goods for more than 6 months, this refund may be reduced to take account of any use you have had from the goods). These cookies can also help us to measure the effectiveness of an advertising campaign. In some cases, the personal data we process is provided to us directly by you, and in some cases, we also receive personal data indirectly from Tymit Limited ("Tymit") who operates and provides your Fraser Plus credit account as the regulated lender. In our premises, including our stores, we use CCTV to monitor and record images for the purposes of security and health and safety, and store the images centrally. Adidas undertake to fully refund the cost of any defective products. Please note that if you would like someone else to collect the parcel on your behalf, they will either need proof of your identity or identification with the same surname as yours. Thanks for the feedback. We cannot accept returns after this period. Where we do so, the third country's data protection laws will have been approved as adequate by the European Commission, or other applicable safeguards are in place. Since our stores were instructed to close, we have been working extremely hard behind the scenes to make sure that every one of our stores will be compliant with Government guidelines when we reopen. To order quantities greater than 99 units per item, please contact Customer Services who will be able to assist you with your order). Where possible (e.g. You have up to 28 days to collect your parcel from your chosen store. This will show on your bank statement as a reservation of funds which allocates the money to your order but will not be taken until your order has been picked and processed. Until you have paid all amounts owed to Adidas in full, the Marketplace Product(s) will remain the property of Adidas and you may not sell, dispose of or claim any right against the Marketplace Product(s) until all outstanding amounts have been paid to Adidas and full title in the Marketplace Product(s) has passed to you. You can view your pending and active points balances in your Loyalty Scheme account on the Frasers Plus app. Select "View your bag" to make sure you're happy with your item(s) and then select the "Secure Checkout" button. We may routinely share your personal data with other companies in the Frasers Group, which means the companies who are ultimately owned or controlled by Frasers Group plc. Where you return or we are unable to fulfil a purchase paid or partially paid for using Frasers Plus Rewards, your refund for the portion of payment made using Frasers Plus Rewards will be refunded to you in the form of a credit to your Frasers Plus Rewards balance equal to the amount paid using Frasers Plus Rewards, with the balance of your refund (if any) being made to your original payment method(s) or a credit note. When purchasing a Marketplace Product(s), this will be done through the third party payment processor Stripe Payments Europe Limited. For this repayment Adidas shall use the same method of payment that you used making the original transaction, unless Adidas arrange a different method with you; you will not be charged any fees for such repayments under any circumstances. SIGN UP TODAY TO RECEIVE SPECIAL OFFERS ON YOUR BIRTHDAY BIRTHDATE PHONE NUMBER +61 Receive offers via text. You have 28 days to return your order from the date it's delivered. A Force Majeure Event includes any act, event, non-happening, omission or accident beyond the Seller 's reasonable control and includes (without limitation) the following: Strikes, lock-outs or other industrial action; Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; Fire, explosion, storm, flood, earthquake, subsidence, epidemic, pandemic or other natural disaster; Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; Impossibility of the use of public or private telecommunications networks; or. You can view your Frasers Plus Rewards balance in the Frasers Plus app. Wareshop2 Limitedregistered address is Unit A, Brook Park East, Shirebrook, NG20 8RY, Company Number: 09870840 and VAT Number: GB 231 5087 33. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. The following documentation may be required to complete our due diligence checks , Personal identification - Photo ID - (Passport, Driving Licence or Birth Certificate), Front and back of all cards used on the account (Please remember to block out the middle 6 digits on the front of the card, and the 3 digit CVS on the back), Failure to comply with the verification checks will result in the order being cancelled, We reserve the right to cancel any order we do not believe to be genuine. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards. Our company number is 13191369. Click OK to close the dialogue box. The pre-order item, along with any other items you have selected for that order, will be processed for shipment once the stock becomes available. We are the data controller of any personal information that we collect from you in order to administer the Loyalty Scheme. The Directive also means that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. You should receive a confirmation email when this is done. Please check this page for the latest information as we continue to follow the Government's roadmap out of lockdown and we look forward to welcoming you back to our stores. You have 28 days to return your order from the date it's delivered. If, for any reason, your Loyalty Scheme account has been closed in the intervening period, the refund for the portion of payment made using Frasers Plus Rewards will be refunded to you in the form of a credit note only. Some offers carry a maximum quantity per Customer. If your order contains items shipped to you by one of our direct suppliers, the cancellation period may differ, please see thedropship/marketplace terms. We might take a day or two to answer your email. In the event that Adidas do not accept (part of) your order, Adidas shall be entitled to cancel (part of) your order without incurring any liability towards you or a third party. Your Loyalty Scheme account PIN will be provided to you at the point of registration and can be found in the Loyalty section of the Frasers Plus app. any current limited offer promotional rates that may be available. Returns & Refunds Delivery & Collection Orders & Payments Completed Orders Placing Orders Product info My Account Site Policies Contact Us Completed Orders Wrong/Faulty item received We're sorry to hear there are issues with your order. The refund will be made to the same payment method originally used by you to make the payment (unless you have expressly agreed otherwise). If any order is subject to extra delivery charges you will be advised of the additional cost before delivery of your order begins. We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations under these Terms that is caused by events outside our reasonable control (". Continue through the checkout process until you reach the payment page. This means the whole order is only shipped once the pre-order item is available. address book. where it is necessary for our legitimate interests (or those of a third party) where these are not overridden by your rights and interests. The Sellerwill not be liable for the following types of loss: Nothing in these terms and conditions is intended to exclude or limitthe Seller's liability for: death or personal injury caused by the Seller's negligence; any breach of the obligations implied by section 12 of the Sale of Goods Act 1979; defective products under the Consumer Protection Act 1987; or. Returning items that have been sent out incorrectly. Are you bold and playful with colour, or do you prefer neutral tones? Login to our returns portal using your order number and email address. Please refer to the specific terms and conditions for each competition; to make suggestions and recommendations to you, other users of our Website and App, and users of the services of our Third Party Advertisers about products or services that may interest you or them; to keep in touch with you regarding your marketing preferences; to keep our Website, App and network safe and secure; to process payments, and detect and prevent fraudulent transactions and/or any other criminal activity (we may pass your details to a third party to carry out these functions); and. We take the protection of your personal information seriously. Take a seat at the Flannels Beauty Bar and enjoy one-on-one consultations, brand takeovers, the latest trends and hottest products in the Beauty Hall. We will take reasonable steps to keep your Loyalty Scheme account secure and you must comply with any security requirements that we tell you, but we will not be responsible for any loss of points or Frasers Plus Rewards or misuse of your Loyalty Scheme account if this is caused by you not doing so. The Sellershall only be liable to you for the purchase price of the goods and any proven losses that you suffer as a result ofthe Seller's failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. Google Analytics uses these cookies to discover when you first visited our site, how often you come back and how long you spend shopping. All information regarding Marketplace Products on the Website is an invitation to treat only and is not an offer for sale or a binding contract. Here are some further terms and conditions around our gift cards; Credit notes can be used in UK branches of our Flannels stores as well as online. Wewill process any refund due to you as soon as possible and, in any case within fourteen (14) days after the day we confirm by e-mail that you are entitled to a refund for defective items. Email Flannels Using Resolver you can: Keep all your correspondence in one place Go straight to the correct contact point within an organisation We will retain your personal data for a short time beyond the specified retention period, to allow for information to be reviewed and any deletion to take place. The PEGI (Pan European Game Information) system was introduced several years ago as a way of indicating the age ranges that a game is suitable for. If you are not returning all the items in your order, the initial delivery cost will not be refunded to you. You can manage your account and your password in the My Account section. Any personal data you provide to us and from which you can be identified is stored securely and confidentially and is processed in accordance with applicable legislation and this privacy policy, which sets out what personal data we collect about you when you interact with us and how we use your data. Acceptable forms of ID are: Cheque Guarantee / Credit / Debit Card Bank / Building Society Book Valid Passport Cheque Book Drivers Licence Utility Bill, For under 18s: National Insurance Card Medical Card Savings Book. Session cookies operate from the moment you enter the website until the moment you leave. If we are unable to obtain authorisation of your payment. Contact details Head Office address Martland Park Challenge Way Wigan WN5 0LD Phone number: 0344 2459 243 Please check with your phone provider if you are unsure about how much a call will cost. An order acknowledgement does not mean that your order has been accepted. If you're using a gift card and the amount on the gift card doesn't cover the order cost, you can pay the remaining amount with another accepted method. At the point that you convert points to Frasers Plus Rewards, the value of Frasers Plus Rewards available to you will only be available in British Pounds Sterling. We also have procedures in place to deal with any suspected data security breach. The tracking information can also be found in your order history. Sorry to hear you're having problems with your order. Wemay split delivery of your order into several parcels based on stock availability. If we end the Loyalty Scheme under this section, any pending points, active points, Frasers Plus Rewards or other benefit under the Scheme shall cease at the end of the three-month notice period, and you shall not be entitled to any compensation. When you enter into the agreement for your Frasers Plus Credit Account, you will be provided by us with a Loyalty Scheme account and these terms and conditions (as amended from time to time) together with our Privacy Policy govern your use of and participation in the Loyalty Scheme. If we discover an error in the price of the goods you have ordered we will inform you as soon as possible. Click the Safe Senders or Safe Recipients tab and select Add, 5. We are operating our business as usual, with additional health and safety steps implemented, and following government guidelines. However, in the interim before processing, we will take an authorisation. ASPXANONYMOUS, [Website]_AuthenticationCookie, um_IsMobile, X-SD-URep, StateKey, .DOTNETNUKE, authentication, mp__utmb, mp__utma, mp__utmc, mp__utmz, X-Origin-Cookie, These cookies are used to allow you to add to your basket and place orders and allow us to recognise registered customers, AdvertCookie, ChosenSite, CountryRedirectCheckIsDone, newsletterPoppedUp, acceptedCookies, [Website]_AnonymousUserCurrency. Sometimes we offer special products to pre-order, which gives you the ability to order these items before their official launch or before stock becomes available for everyone. We take all complaints seriously and we will do everything we can to resolve them quickly. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so. This means you cant cancel your order or make changes to it. Please reduce the amount or remove the items and try again. These cookies allow our partner CrazyEgg to collect anonymous usage data which we use to make our website easier to use. Select "Safe and Blocked senders" then click "Safe Senders", 4. Gift cards may not be refunded, exchanged for cash, used as payment with discount vouchers or taken as deposits. Dixxon Flannel Co. . These terms and conditions are subject to English law. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. Once your order has been processed by us, you should receive an email informing you of your tracking reference. If fur is sourced from wild animals then the animals must only be sourced via regulated trappers. *Representative APR 39.9%. Goods are marked with the crossed out wheeled bin symbol to show that they were produced after 13 August 2005 and should be disposed of separately from normal household waste so that they can be recycled. Our international couriers deliver Monday to Friday. The safety and well being of our staff and customers remains our primary focus, and we have invested heavily to ensure social distancing and other recommendations will be followed. If you require the items, we would ask you to place a new order. Please see in-store for details. Any additional consignments for delivery in the UK will be sent using the "UK Delivery option: Express Delivery". Any returns are at your own risk. To help at this uncertain time, we've extended our returns policy. Company number: 02318510, ICO registration: Z8021919. When you select a product on the Website that will be delivered to you directly by a Brand (as shown in the table below), you will be notified of this ahead of your purchase. This will show as a pending amount on your statement. Written communicationsApplicable laws require that some of the information or communications the Seller sends to you should be in writing. You will be refunded no later than 14 days after the day wereceive the items you are returning. If you look at your email and notice that there is a 0 in the quantity column on your invoice, this means that we did not have the stock of the item to send to you at the time of shipping. Conversion of active points to Frasers Plus Rewards is final, once active points have been converted to Frasers Plus Rewards they cannot be converted back to points. Please use that tracking reference to keep tabs on the progress of your delivery. Once youve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible. We view the security of our customer's data as paramount. Details of the number of active points required and the type of rewards available to be redeemed can be found in your Loyalty Scheme account that is accessed via the Frasers Plus app or will be available on the Frasers Plus website. You should receive an email with the details of your return and if we are providing you with an exchange or a refund. Doesn't fit? You can contact your local Flannels store to check their stock. Information may be held at our offices and in our IT systems and those of the Frasers Group as well as by its and our professional advisers, service providers, suppliers, business partners and sub-contractors. Free delivery offers are sent using Standard Delivery service, please see "UK Delivery option: Standard Delivery". Returns of clothing items can only be accepted if the original label has not been removed (none of the aforementioned affect your legal statutory rights as described above, in particular your warranty rights and your right of withdrawal). Here you can manage your addresses, payment cards and keep an eye on your orders. Many of our online products are also available in some of our stores but usually in limited quantities and for a limited time. Once you have reached the applicable minimum number of active points, you can choose to convert those points into Frasers Plus Rewards. There's a search function at the top left of the website, look for the magnifying glass icon, but you can also look through our different categories for inspiration. You can use the full or part balance of your gift card. In some circumstances, you have the right to object to our processing of your personal data e.g. As set out in our terms and conditions, this Website and the App are operated by The Flannels Group Limited, whose registered address is Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. The Marketplace Product(s) must not have been used or damaged beyond normal inspection use and must be returned in its original packaging. You also have the right to object to use of your personal data for direct marketing purposes (for more information, see 'Marketing and promotional communications' above). If you see this message, please reduce the quantity of items in your shopping bag to continue with your purchase. When you send back an item for an exchange it depends on stock availability at the time. Privacy policies for third party providers are set out in our list of third parties. Any refunds or credits for returns to your Frasers Plus Credit Account will reduce the pending points balance of your Loyalty Scheme account on the same basis as the pending points were earned for the amount being refunded or credited. Promotions and discount codes do not apply to Dropship Products. Our Customer Service team will not know if an item is coming back in stock. We have no control over these charges and can't predict their amount. We use a combination of our own cookies, third party cookies and other tracking technologies to enhance your browsing experience and to enable our website and app to function efficiently. In circumstances where you contact us by telephone, calls may be recorded for quality, training and security purposes. Please read these terms and conditions carefully before accessing and/or ordering any goods from the Website. If you have any queries regarding your Frasers Plus Credit agreement, you can find further information here. Note that this right of withdrawal does not apply to Marketplace Product(s) not suitable to be returned for health or hygiene reasons and where a seal has been removed after delivery. Where an item is confirmed as faulty, we will bear the reasonable postage costs of returning the items up to the cost of the standard delivery charge. Why have I been refunded for an item instead of it being exchanged? All Click and Collect orders over 250 come with a complimentary Style and Collect appointment. The items need to be in the original packaging where it forms part of the goods (for example, boxed goods, garments and gift items). In some circumstances you can ask us to erase your personal data e.g. You will receive a 20 voucher to spend in-store if your order is above 400 (excluding the delivery charges) when you collect your order from your nominated store. Select the item (s) you'd like to return or exchange and specify the reason (s). In the case of any contact you may have with our customer services department, we will retain those details for as long as is necessary to resolve your query and for a short period after the query is closed. Furthermore, we may cancel any points or Frasers Plus Rewards we reasonably suspect to have been obtained fraudulently or illegally or as a result of a misuse of your Loyalty Scheme account. Certain items ordered from our Brand Partners may limit the methods of payment available for your order. The email address has now been entered into your Yahoo! If you are using PayPal, please contact them directly. We have print at home, paperless and collection options available. If there is any reason to believe that there is any: abuse or attempted abuse of the Loyalty Scheme by you; any fraudulent use of the Loyalty Scheme by you (including fraudulent use by a third party); any breach or attempted breach of these terms; or. We will retain information relating to any job application for as long as it takes to process your application and, if it is unsuccessful, for an additional period of around 6 months. Open the Tools menu and click "Options", 3. You must pay for any return delivery costs, except where the wrong item has been sent to you or the item is defective. Im having problems signing in. Skip to content. Gift cards should be treated as cash: we will not accept liability for lost, stolen or damaged cards. Alternative Ways to Resolve Customer Service Complaints We may also share your personal data with carefully selected third parties who assist us in providing you with the Loyalty Programme. Personal Shopping clients will be offered a dedicated fitting room, and fast-track entry into the store. If this is applicable, this is detailed on the individual offer. To return your item(s) bought in store for a credit note or where possible make an exchange, visit any Flannels store within 28 days of purchase. You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so. For further information on age ratings, see the Video Standards Council Website, the PEGI website, or the Ask About Games Website. 1. Whether you would prefer a refund or a repair or replacement. We will not keep your personal information for any purpose(s) for longer than is necessary and we will only retain the relevant personal information that is necessary in relation to the purpose. No worries, exchange for the perfect fit within 30 days of delivery. The Scheme is operated by Frasers Group Financial Services Limited with its registered office at Unit A, Brook Park East, Shirebrook, United Kingdom, NG20 8RY ("we", "us", "our", "FGFS"). As set out in our Loyalty Programme terms and conditions, the Loyalty Programme is operated by Frasers Group Financial Services Ltd., whose registered address is Unit A, Brook Park East, Meadow Lane, Shirebrook, NG20 8RY. From time to time, we may offer promotions under which you may earn additional points. We will dispatch the pre-ordered goods via Express Delivery the day before the launch date, if delivery is within the UK. If youre still experiencing problems, please contact us and include as much detail as you can around the error: If your credit/debit card was declined, please check if your card has expired or perhaps your billing address for the card is different from the one you have on file with us. ORDER CONFIRMATION:When your order has been picked, packed and is ready for delivery, you will receive an email confirming that the Seller has accepted your order.